Decision Support

Real-Time Designer provides insight and decision support based on its data mining analytics. Decision supports, which include key performance indicators (KPIs) and data collections, can be used to generate reports.

Real-Time Designer provides insight and decision support based on its data mining analytics. It collects information from various databases, from the applications that are being used, and from a rich variety of sources that you define, and then investigates this collected information in order to offer you the best suggestions and assistance throughout customer interactions. Real-Time Designer also investigates the behavior of the agents, bottlenecks in customer handling, most-used parts of applications, and where mistakes are typically made.

To display the Decision Support window, click the Decision Support tab.

The following tabs provide the main functionality of this window:

KPI: Enables you to define the KPIs, as described in KPIs - Overview.

Data Collection: Enables you to define data collections, as described in Data Collection - Overview.